Refund Policy

Your rights to cancel
7. Cooling-Off Period

7.1 You have 14 days from the date you receive our written confirmation of your order in which you can change your mind and cancel your agreement with us, unless you have received a service. If you decide to cancel please contact us within this time and we will cancel your agreement and issue a full refund of any payments which have been made by you.
7.2 To exercise your right to cancel you must notify us immediately preferably by email to helpdesk@itsokuk.com or by calling us

on 0800 0291 793. You can do so during our normal business opening hours which are 9am until 6pm Monday to Friday excluding bank holidays. You must provide us with a clear statement of your decision to cancel this contract.

7.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
7.4 If you cancel this agreement during the cooling-off period, we will reimburse you all payments received from you.
7.5 If you have received a service by us you will not be entitled to a refund.

8. Cancellation by you or us

8.1 If as a result of our service we find your appliance to be BER (beyond economical repair), you will receive a refund minus the cost of the service and minus an administration fee of 25% of the total service cost.
We reserve the right to cancel or suspend your service or authority to use the Services at any time should we reasonably consider or suspect that you have acted in breach of this agreement or where you have failed to make payment on time or at all. In such circumstances we shall be entitled to claim from you our costs and any damages that we have incurred as a direct result of your breach.

9. Effects of Cancellation by you

9.1 We will make the reimbursement without delay and not later than 28 days after the day on which we are informed about your decision to cancel this contract.
9.2 We will make this reimbursement in the form of a cheque or by using the same means of payment as you used for the initial transaction, unless we both have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.