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Data Protection Statement

The Statement


Firstly, your data is stored and used by It’s OK ltd. You can contact us on 0800 0291 793 between 9am and 6pm Monday to Friday. You can also e-mail us at, or write to us at PO BOX 244, Hailsham, BN27 9EU. Our website is


For any enquiries specifically regarding data we store about you, or how It’s OK Ltd used your data, you can contact our Data Protection Officer via e-mail at or write to them at PO BOX 244, Hailsham, BN27 9EU.


It’s OK Ltd is a business dedicated to providing consumers with excellent products and services. We only use your data to action orders you have placed with us, to contact you regarding your orders, and, should you agree that we may do so, to keep you informed of any future products or services we believe you may be interested in.


To process your order, we may need to share your information with our approved engineers for servicing and other related reasons.

We will retain your data for up to 6 months after your contract expires to comply with company policy.


If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or e-mail.


If any data we hold regarding you is incorrect, you may request a correction to your data at any time.


You may also request that we cease processing your data at any time or to object to our continued use of your data. This does not affect any processing that has been carried out prior to your request being received.


You also have the right to request that we transmit all or any data we hold regarding you to a third party in a commonly used electronic format.


You also have the right to request that we delete all personal data It’s OK Ltd holds on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time were this is the case.


You have given us consent to use your personal data to contact you in the future regarding products and services from It’s OK Ltd that we believe you may be interested in.


You have the right to withdraw your consent at any time. This wouldn’t affect any use of your data carried out up until that point but would have immediate effect from when we receive your request. You can withdraw your consent by contacting us by phone or e-mail, or by writing to us using the details given above.


If for any reason you are unhappy with our use of your data and wish to lodge a complaint, you can contact the Information Commissioner’s Office as the supervisory authority within the UK. You can do so using their website at by clicking the “Report a concern” link and then following the steps found on the page.


While you do not have to give us permission to use your data, unfortunately we would be unable to fulfil your order without your permission and we would need to cancel your order.


Your name, address and telephone number was supplied to us by one of the following sources: Cegura Technology Solutions PVT. LTD.


Call Recording Policy


The reason we record calls is that it is necessary to protect the interests of one or more participants. We may store the calls for the length of time required as per our Data Protection Statement.

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